Return & Refund Policy
We've carefully selected and love each product we offer, and we're confident you'll love them too. However, if for whatever reason you wish to return an item, we have a 21-day return policy, which means you have 21 days after receiving your item to request a return.
Please consider the environmental cost and impact before starting your return. Five billion pounds of returned goods end up in US landfills each year, according to Optoro. Even if an item was in good condition when put it in the mailbox, shipping it back can damage the item.
To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We cannot accept returns on sale items or gift cards.
To start a return, contact us at firstname.lastname@example.org with your Order ID and the item(s) you want to return. We'll send you a summary slip to include with your return. Items sent back to us without first requesting a return will not be accepted.
Shipping costs to return your item(s) are the responsibility of the customer.
If you're unhappy with your purchase, please email us at email@example.com so we can make it right.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Still have questions?
Let us help. You can email us at: